FAQ

About our products:

What measurements does each size have?

The measurements for every product are noted on the last product picture each. There you can find the needed measurements for your size in inches and centimeters. If you have any questions about the items fit, feel free to contact us. We would love to help you find the perfect size!

 

Is it possible to get a custom-made product?

Of course! If you have a special tie-dye pattern or quote that should be embroidered on a product in mind, just let us know by sending us an e-mail. We always love seeing new ideas and turning them into a real thing!

 

Do all products look exactly like the product on the shown pictures?

No, and that’s what makes it so special. You could say it’s even better - no one owns the same shirt as you. Since every product is hand-designed with lots of love and care, you will not get the exact same product as on the picture, every piece is unique. However the color and design scheme is always the same.

 

Are the colors endemic?

Absolutely! The colors we use are made for textile coloring and design. Every tie-dye product will be carefully washed before it will be shipped to you. So you can wear it without any doubt and just enjoy the full Spacy Shirts experience!

 

How do I wash my Spacy Shirts products?

This is very important! We recommend to wash your Spacy Shirts products with cold to lukewarm water by hand only! You can also choose to wash the products in the washing machine on a gentle handwashing program (temperatures up to 30° C / 86° F). Please do not wash your tie-dye products with light colored or white laundry since there is always the possibility that the dye of your Spacy Shirts products might leave stains. We recommend to single wash them or to wash them with black laundry. However the hand wash option is still the best way to contain the highest quality of your Spacy Shirts product! Another tip to contain the highest quality is to turn your product inside out before washing them. 

 

Can I iron my Spacy Shirts products? Can I put them in the dryer?

Please do not iron or tumble dry your Spacy Shirts products! To get the best quality we recommend letting your product dry by itself on a laundry rack. Especially tie-dye and black products should not be drying in direct sunlight as this fades out the colors.

 

 

Questions related to shipping:

 

Does Spacy Shirts deliver to my country/state?

We ship worldwide! Simply type in the correct shipping address during checkout and your Spacy Shirts product will be shipped right to you!

 

When will my order get shipped?

After you have placed an order we have a processing time of 2-3 weeks. This is due to everything being handmade. Of course we will do our best to finish your product as fast as possible. Once your Spacy Shirts product is on its way you will get a confirmation mail (please also check your junk mail for that).

 

How long will shipping take?

Unfortunately we cannot tell you how long exactly your package will take to arrive at your destination. The shipping time can vary due to possible custom controls, shipping delays of the post office or other factors we can’t control. However there are rarely any shipping problems and the shipping usually takes

  • 2-5 days for Germany,
  • 5-10 days for Europe
  • and 10-20 days for the rest of the world.
Please note that tracked packages will arrive much faster at your destination!

 

How much will shipping cost me?

Shipping prices will vary according to your shipping location and the product you ordered. Shipping prices will be calculated during checkout.

 

Is my order insured during shipping?

This is very important! You can choose between standard shipping and insured shipping. The less expensive standard shipping won’t have a tracking number so you will not be able to track the whereabouts of your package or when it will arrive. We recommend to ALWAYS choose the insured shipping, it will come with a tracking number and you can regularly check where your package is at the moment or when it will arrive or if there are any problems or shipping delays. If you choose the standard shipping and your package gets lost in the mail (which can happen sometimes!) we will not be liable for a refund or a replacement. Therefore we highly recommend to choose the insured shipping method! For more information check our Shipping Policy.

 

Do I have to pay customs duties? How much do I have to pay?

You definitely do not have to pay customs if you are based in the EU.

Every shipping label comes with a customs clearance to avoid your package being stuck at customs control, however we have no control about the regular customs control or which packages will be controlled. There is always the possibility that customs charges may occur and we also don’t have any control over that. To check how much you would need to pay, please check the customs specifications for your area yourself.

 

Payment and returns:

Which payment options do you offer?

Currently we offer these payment options:

  • American Express
  • Apple Pay
  • EPS
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • VISA
  • Klarna

 

What is your return/exchange policy?

For detailed return and refund information, please check our Refund Policy. You can find all the relevant information there.

 

Privacy Policy:

Can I trust you with my data?

Yes, of course! Our customers and thus their data are important to us and we wouldn’t want to violate their trust. You can read our privacy policy here

 

Cooperations:

Where can I find you on social media?

Instagram @spacyshirts

Facebook @spacyshirts

 

Do you cooperate with influencers?

Of course! If you are an influencer and have a high base of active followers and think that you would be perfect to represent our brand, feel free to contact us on our Instagram @spacyshirts. We can discuss all details and ideas there. We are looking forward to hear from you!

I own a local store and would like to sell your products in my store. Do you offer wholesales?

Absolutely! We are always happy to spread our Spacy Shirts love all over the world and in small lovely businesses. If you would like to sell our products in your own store please contact us and tell us your idea and which products you would like to sell. We will be very happy to work with you and to work out a wholesale plan.